Privacy policy

This Privacy Policy explains how Nora & Lilly Toronto (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or shop with us.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

Payment Information

Processed securely by third-party payment processors. We do not store full credit card details.

Browsing & Usage Data

  • IP address

  • Browser type

  • Pages viewed

  • Timestamps

  • Analytics data

Cookies

Used to enhance functionality, personalization, and marketing performance.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Send promotions, updates, or newsletters (with consent)

  • Improve our website and services

  • Comply with applicable laws

3. Sharing Your Information

We share data only when necessary, such as with:

  • Shipping carriers

  • Payment processors

  • Analytics and IT partners

We never sell personal data.

4. Data Security

We take reasonable security measures to protect your information from unauthorized access, misuse, or loss.

5. Your Rights (PIPEDA – Canada)

You have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent

  • File complaints with the Office of the Privacy Commissioner of Canada

6. Contact Us

For privacy-related questions:
Email: info@nora-lilly.com
Business Name: Nora & Lilly Toronto