Refund policy

1. Returns

We accept returns within 30 days of the purchase date under these conditions:

  • Items must be unused, unwashed, and in original condition

  • All tags and packaging must be intact

Non-returnable items:

  • Intimates, lingerie, and swimwear

  • Gift cards

  • Clearance or final-sale merchandise

2. Proof of Purchase

A receipt or order number is required for all returns.

3. Refunds

After receiving and inspecting your return:

  • Refunds are issued to the original payment method

  • Processing time is typically 5–10 business days

  • Shipping fees are non-refundable

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days at info@nora-lilly.com for an exchange or full refund.

5. Exchanges

Exchanges are available depending on product availability.